Chapter 34: Refund successfully

Liu Ye received a rush call early in the morning the next day after the unveiling. The other party said the first sentence, no greeting, no self-reported history, and asked her directly, "Did you shoot the live video?"
Liu Ying just woke up at that moment. He heard this strong and rude voice and suddenly woke up completely.
The other party should be convinced that she is the publisher of the video, and she did not wait for her to speak at all, and then continued, "We have refunded the 548 yuan to your Alipay. Please delete the video on Weibo immediately."
In his words, there is a word "please", but he did not mean to ask for it. He gave a lot of money, so he should obey what he ordered.
嫚 Liu Ying asked slowly,
"Who are you?" Actually, she already knew the place where the caller belonged.
"I'm the owner of Pooh's favorite Taobao shop. My surname is Chen."
"Oh."
嫚 Liu Ying's indifferent reaction made the other side angry.
老板 Boss Chen's full name is Chen Desheng. Chen Desheng's store opened in Taobao for five years and is an old store with two crowns. The business was so big that he had long hired a professional manager to run the store, and he retired behind the scenes, mainly responsible for online purchasing and his own physical store business.
Because his family has a good reputation, the daily transaction volume in the store is usually stable, and his company has a dedicated public opinion monitoring staff. Generally, complaints, refunds and negative reviews can be resolved quickly and well. He rarely Worry about these things.
But early this morning, Chen Desheng's sales manager ignored him and took a break. He called and asked him to log in to Weibo and Taobao. He opened Weibo first and watched the video pushed to the homepage. The video was a faceless Woman, listening to the voice is very young. At the beginning of the video, the woman did not cover up at all and named her store name, saying that she bought fake cat food from them.
As soon as Chen Desheng saw this, he knew it was bad, and then he looked at the hot search on Weibo: # 网络 黑心 商 卖 假 猫粮 #, # Resist Boyny Pooh Pet Shop #, # 提防 淘 宝 上 的 假 猫粮 #, It's all overwhelmingly negative.
德 Chen Desheng opened his Taobao shop page again, hundreds of return applications jumped out, the comment area was completely occupied, and almost all were bad reviews.
He had no heart disease. He almost got angry with heart disease. Late in the middle of the night, he called everywhere, but at that time, who cares about him, even his customer service was shut down to sleep.
德 Chen Desheng did not sleep all night, carefully analyzed the video content with several employees, and then looked up the previous order to determine that the publisher of the video was "Ms. Liu" who had bought cat food twice in their store.
Liu Liu's former owner used Taobao to buy things without ever using his real name.
德 Chen Desheng also summoned the conversation between Liu Ye and the customer service. He was not angry with that customer service. In order to make a 548 yuan loss, he lost a lot of money. He said nothing and directly fired the customer service. He seemed to have forgotten that the customer service was acting according to their upper orders.
"Miss Liu, we always advocate good luck in doing business. You are also a regular customer in our shop. There is something wrong with this shipment. It is an accident. Now our money has been returned and your business has been resolved. Why do we have a relationship? How stiff is it to do things so absolutely? "
德 Chen Desheng felt that this young girl was not a good stubble, and his tone was finally appealing.
嫚 Liu Ying said, "So you just admit that I bought fake cat food?"
"Yes, it's a fake," Chen Desheng acknowledged. "To be honest, now who buys cat food on Taobao, who dares to ask himself that he has never sold fakes? Customs checks are strict. Foreign manufacturers have limited supplies. We have n’t Ways to find more sources of goods, such as the Cats'Garden brand, there are too many people purchasing, it is difficult to find goods in Hong Kong supermarkets, it is easy to get a batch, can be sold out within a week, do we only do A week's business? I have 200 employees. Everyone has to eat and feed their families. You have to be considerate of us. "
Chen Desheng was righteous about making unlucky money, and Liu Ye smiled angrily, "You deceive our buyers, but in turn let us consider you? So who will consider our pets? Since you have been pets for so many years Shop, also know the importance of pets to the owner, would you like to feed your pets with fakes? "
"It ’s not like that. You buy cat food online with selfishness. Is n’t it just for the sake of cheapness and do n’t want to spend more on pets? Cats'Garden cat food is no less expensive than Hong Kong, For the price of 600 Hong Kong dollars, many customers are very clear, but they are lucky. They would rather save dozens of dollars and buy fake goods. Who is to blame? As a merchant, we are also very unjust. "
"Yes, I also own pets. I have a dog. I feed dog food at full price. I will never buy anything that is significantly lower than the market price. So many of you are deceived. I can only say, One is willing to fight, the other is willing to suffer, but if you bring a little brain, you know that no one will do a purchasing for you at a loss, freight is not money? Labor is not money? Warehouse is not rent? "
"If you add all of this to the purchase price, it ’s not too much to charge you 1,000 yuan for a bag of cat food. But you really want to buy 1000. Are you willing to buy fake cat food in other stores? Even more unwilling to buy expensive real goods. Taobao's competition mechanism is like this, not better than quality, but better than price, one is cheaper than three loves. We do n’t follow the fakes, we are immediately squeezed out by our peers, there is no Way to survive. "
德 Chen Desheng continued to quibble. In the words, he not only excuses himself for sorrow and tiredness, but also implies that the customers are those who love small and cheap, and the responsibility is not on him, but on the customer.
"What do you mean, we forced you to sell fakes?" Liu Yan asked rhetorically.
德 Chen Desheng didn't speak, it was the default.
"The only one who really has money in your eyes is you, right? If you only sell 1,000 yuan of real cat food, UU reading www.uukanshu.com, I believe that if anyone buys it, they can still make money, but the profit is far from being false. Cat food is right? Because there are fewer customer groups and you have fewer supplies, but it is definitely enough to maintain your livelihood, but you are not satisfied, you have to make more money. For people like you, the money is more than Conscience is more important. You love your dog, but you don't love other people's pets. "
嫚 Liu Ying talked about Chen Desheng's heart, and Chen Desheng was so angry that he didn't want to talk with Liu Ye any longer. "Miss Liu, you talked straightforward, and I didn't bother to make a roundabout with you again. How much money are you willing to delete?
嫚 Liu Ying said lightly, "These videos were not sent by me. I didn't record the videos when I was broadcasting. They were recorded by my audience. I have no right to interfere with them."
"Let ’s do this. We are in accordance with the" Consumer Rights and Interests Protection Law. "If we take a vacation and pay ten, we will compensate you for 5,480 yuan. If you do another live broadcast today, you said that yesterday was wrong. We have no problems in the store."
"Sorry, I can't do it."
"How about 54800? You are still a student. This money is enough for you to squander for a long time," Chen Desheng continued to seduce with money, and suddenly aggravated his tone, saying with a little threat, "Little girl, you are still too young, If you do n’t understand the social dangers, what do you fight with us as a woman? If you do this, you not only offend me, but also offend other Taobao purchasing cat food shop owners. Are you afraid of being caught?

Liu Liu's tone remained unchanged, and he said unmoved, "Sorry, I can't lie with conscience."
刚 As soon as she spoke, the other party hung up the phone.
嫚 Liu Ying opened Alipay, and she received a 548 yuan refund from Chen Desheng. She opened Weibo again, and the first thing she saw was a reminder from her fans. She had been lonely on Weibo. Overnight, the number of fans reached 6000+.