Chapter 1493: Invisible platform in the event

As soon as this remark came out, all the people on the Shengyun Group's side were stunned.
what's the situation?
Isn't this the same as the script you thought of?
Nie Yunsheng was mentally prepared after seeing Lu Mingliang's business card, so his reaction was minimal.
The courier brother was a little confused, and subconsciously looked to the left and right.
The two lieutenants were always the most confused, even a little at a loss, completely unable to figure out why the complainant suddenly became so stiff.
This is live broadcast, and audiences all over the network are paying attention. The vice president of Shengyun Group is making rounds and persuading them to persuade them with good words. As a result, the complainant made this one out again?
Just like the scene when the courier brother kneels down, this obviously gives people an overbearing and unsympathetic impression.
He's crazy?
It's not sprayed enough, right?
Moreover, after the two vice presidents of Shengyun Group had recollected, they not only felt inexplicable, but also a kind of anger that "he gave his face shamelessly".
How old do you think you are? Mr. Nie from our group came over to be a peacemaker. It has already given you enough face. You still don’t know each other a little bit. Let’s go downhill. Hello, me, hello, everyone?
As a result, he just kicked his nose on his face, showing that he didn't understand?
What's the matter, you still have to ask questions in the live broadcast?
This is really outrageous!
After a few seconds of silence on the scene, the smell of gunpowder came up all at once.
However, Nie Yunsheng did not speak, and the other two vice presidents could not act rashly, let alone leave the scene on their own terms.
Lu Mingliang smiled slightly and took the stubborn words: "Mr. Nie, everyone, stay calm."
"As this brother said, today is indeed here to try to solve the problem and eliminate the impact."
"The reason for the smell of ignition is mainly because the two sides have some problems in communication, and many ideas have not been fully conveyed to the other side."
"I think this is normal. It's unclear! It just so happens that Mr. Nie is here today, and the two parties involved are also there. Everyone tells the story, the cause and effect are clearly stated, and after full communication, the truth will naturally come to light."
"The hundreds of thousands of viewers in the live broadcast room are also just a testimony. Now the public opinion is on your company's side. Everyone is very sympathetic to the courier. Mr. Nie is here. Why not take some time? Discuss this matter a little bit in front of the audience, right?"
"About the express delivery industry, I happen to have some simple opinions, and I would like to share with you."
Obviously, if Nie Yunsheng had known that this was an online debate or a debate with Upwind Logistics, he would never come.
Whether you can win or not, the key is that the risk is very high and it is not worth it at all!
If he did not come, then Lu Mingliang would really have a headache.
But now, since Nie Yunsheng has already arrived, it is not easy to leave.
The two vice presidents looked at Nie Yunsheng, and saw that Nie Yunsheng’s expression was a little gloomy, as if it would explode in the next second, but soon, his expression eased again, and even smiled: "Of course, we are here. To solve the problem."
"However, this matter is also a dispute between Shengyun Group's customers and employees. Lu is always the person in charge of Upwind Logistics. There is no reason to mix it up, right?"
"Or, Sunshine Logistics feels that we have not handled it properly? The couriers are all kneeling to customers. Does Lu always feel that it is not enough? Then I really feel chilled by the couriers of Sunshine Logistics."
A burst of guns and sticks not only implied that Lu Mingliang, as the head of Upwind Logistics, was nosy, but also put Lu Mingliang on the opposite side of the courier brother.
Nie Yunsheng knew very well that today, in full view of everyone, whoever is speechless will lose.
Whether this is a debate or a war of words, as long as you lose, it will definitely seriously affect the company's image and cause serious damage to the company's interests.
From another perspective, this actually means that the winner will have a great advantage.
If Shengyun Group can take this opportunity to clean up Lu Mingliang and let the reputation of Fengfeng Logistics be discredited, then Shengyun Group can not only solve its own crisis immediately, but also turn the crisis into an opportunity.
Since it is no longer possible to leave on this occasion, it can only take the initiative to attack.
Lu Mingliang didn't panic and didn't answer Nie Yunsheng's words. If he really aimed at the courier brother, he would really fall for it. His spearhead has always been aimed at the Shengyun Group, and absolutely cannot be removed from any situation.
Therefore, Lu Mingliang didn't answer Nie Yunsheng's question at all, but directly asked: "Mr. Nie, let me ask you a question: Isn't it wrong that the current society is a society under the rule of law?"
This is learned from the automatic bar lifting machine: if the opponent throws a trap-style question, how to answer will fall into the passive, then the best way is to ask the question, turn the passive into the active, let the other party into their own rhythm.
Nie Yunsheng was taken aback for a moment, and replied without hesitation: "Of course."
Lu Mingliang nodded: "Since it is a society ruled by law, we must pay attention to the spirit of the rule of law. The complainant complained for the first time because the express delivery was damaged. According to the contract between the consumer and the express company, the express company caused the loss of the express delivery, and the customer complained. Is this okay?"
"The complainant's second complaint was because Shengyun Express promised to compensate for the apples, but did not compensate for the same varieties of apples. Instead, they used other apples instead and failed to fulfill their promises. The customer's second time It’s okay to make a complaint, right?"
"The customer is just exercising the rights granted by the law. What's wrong?"
Although Nie Yunsheng was caught off guard, he quickly reacted: "Of course Mr. Lu said it makes sense, but...beyond the law, there is another thing called human relations. Everyone makes mistakes, and it is inevitable that the courier brother makes mistakes while he is busy. I’ve already knelt down and apologized, and I’m still not forgiving, okay? The reason why netizens react so fiercely is because the customers are not forgiving, and they don’t care about humanity at all."
"Of course, our company does not approve of this kind of cyber violence, but should we be more considerate of the hard work of the courier brother?"
Lu Mingliang said:
Of course it’s okay to be considerate of the courier brother’s hard work, but the good service that should be given to customers has shrunk, and who should be responsible?

"You Shengyun Group keeps saying that it is not easy for the courier brother, saying that he has a meager salary and hard work. This complaint may cause him to face a huge fine. Isn't this caused by your Shengyun Group?"
Nie Yunsheng's face turned dark: "We have exempted the courier brother from all penalties, and we have also extended condolences and subsidies to him."
Lu Mingliang chuckled: "What about the other courier brothers? This courier brother is lucky, because this incident happened at this critical moment and became a shield for you to pass on the contradiction, so of course you should do enough. The gesture is another sympathy and compensation."
"But Shengyun Express has many courier brothers like him. I believe they have suffered no less grievances in their ordinary work than this. At that time, where were you, Mr. Nie?"
"Brother courier will be fined after being complained. Isn’t this a rule set by your Shengyun Express? You are the one who fines you, and you are the one who revokes the fine and expresses condolences. What is the basis for your fines and impunity? What do you do? The basis, is it the spirit of the contract and the law, or the interests of your company?"
Lu Mingliang looked at the little courier: "Don't you say, this is the first time you have encountered a similar situation, right?"
The courier guy lowered his head and stopped talking.
Obviously, this is definitely not the first time!
I don’t know how many times there have been complaints about fines, but this time it happened to be a big issue and was noticed by the senior management of Shengyun Group.
Therefore, Lu Mingliang didn't dare to answer this question rashly.
Nie Yunsheng realized that something was wrong.
What's the matter, isn't the courier guy on my side? Why did Lu Mingliang seem to be instigated after a few words?
Nie Yunsheng hurriedly said:
Express delivery is an industry that connects people to people. As long as there are people, there will be frictions. We punish couriers based on customer complaints. We are responsible to customers and urge the couriers to work seriously; The condolences are to prevent our employees from chilling, and to prevent malicious complaints from affecting the entire logistics system. The two are not contradictory."
Lu Mingliang smiled slightly: "Mr Nie speaks a little bit obscure, let me translate for you."
"What you mean is actually saying that punishing couriers based on complaints is to calm the anger of customers, maintain the company’s reputation, and also earn a fine by the way; condolences to couriers after the incident, or even moral kidnapping The complainant is to increase the cost of complaints from customers, forcing them to be considerate of the couriers and accept poor service."
"The courier was fined, and the customer had to tolerate poor service. They all lost. Only your company won, and it won."
"I ask you, whether your punishment or impunity is based on the contract and the spirit of the legal system, or the company's interests, you dare not answer."
"So in your remarks, you actually acquiesced to the latter. You dare not say that your basis is the contract and the law, because according to the regulations, customer complaints are completely reasonable and legal and are within the rules you set."
"You can only choose to say some one-sided words and talk about some aspects that are beneficial to you, as if the contradiction in the whole incident is only the customer and the courier. But the problem is that the courier and the customer have signed a contract with your company. , Your company is the first responsible person, but why did you seem to be completely out of the picture during the whole process?"
"I found that all companies that want to build a business into a big platform are thinking about the beauty of nothing, paying taxes, and taking responsibility for others."
"Regardless of the platform company, the first thing UU Reading www.uukanshu.com thinks about designing the rules to be profitable and harmless to oneself, thinking about picking oneself cleanly. If you complain, you say that you have already punished the courier, but what people want to complain about is the platform itself! At this time, you have to say that we are just a platform. The customer is not satisfied because the service of the courier is not in place... "
"Now you have picked yourself clean, and public opinion sympathizes with customers, so you kneel and lick the customer and force the courier to death; if public opinion sympathizes with the courier, you kneel and lick the courier and force the customer to death. Even deliberately Guide public opinion carefully and develop in a direction that is beneficial to oneself."
"It's always someone else's responsibility, and you'll never rely on yourself."
"Mr. Nie, is it true that a listed company with a market value of tens of billions can really do nothing except heavy fines on couriers?"
"Is it impossible to do it, or don't you want to do it?"
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