Chapter 1496: Turned into a personal performance by Lu Mingliang

The courier was at a loss.
Because Nie Yunsheng left angrily, he didn't care about him at all, and didn't tell him what to do.
The remarks that Lu Mingliang said just now made Nie Yunsheng stunned and seemed to be on the opposite side, but after careful quality, you can also feel that he is standing with the courier.
Nie Yun was so angry that he took the case, but the courier was not angry. On the contrary, he felt that Lu Mingliang was right and handsome.
Therefore, the courier stayed and wanted to hear what Lu Mingliang said.
Lu Mingliang said: "I just said that the customer found that the box packaging the apples was damaged and the apples were missing, so they complained. This is no problem; the outlets bought a box of different varieties of apples to compensate the customer. The customer did not accept it, and then complained. , That’s okay.

"But obviously, this is not a problem with couriers."
"Because under such an unreasonable system, the courier can't do much."
"In order to reduce costs, Shengyun Express has laid off a large number of couriers, so that the couriers at each branch are maintained at a minimum level. Occasionally, when there are more goods, the couriers are allowed to work overtime to deliver, and use violent sorting to improve Sorting speed."
"Therefore, the apple rotten may be due to a problem in the sorting process, or an accident during the transportation process. Customer complaints point to the unreasonableness of the entire express delivery system. However, according to the regulations of Shengyun Express, it is directly It is obviously unreasonable to impose a fine on the courier in the final delivery link."
"What can the courier do when he sees a box of rotten apples?"
"Including a lot of people complaining that the courier would not deliver it to their door, but the problem is that the courier pulled hundreds of packages in one car, and just tossed them to the post, they would have to work until 8 o'clock every day to get off work. How could it be possible one by one? Home delivery?"
"So in this case, the courier is fined, it is indeed a very helpless thing. Because the courier has no ability to improve the entire logistics system."
"The real problem is the entire system: Why is there a problem in the entire logistics link, only the courier at the end is fined, and the fined money does not give the customer a penny, and all of them are in the pockets of the platform? Why are the consumers? After paying the courier fee and acting in accordance with the laws and regulations, but to be guided by public opinion and maliciously attacked?"
"So, I think the customer and the courier really should be considerate to each other, but this understanding is not based on the fact that the customer holds his nose and bears the poor quality of service, and the courier kneels down and begs for mercy without being fined. It should be realized. The other party has the other party’s difficulties and realizes that the real crux of the problem lies on the platform."
"If you are in upwind logistics, this situation will never happen."
"First of all, we will not violently sort, and will not ruin the packaging; second, we ensure the optimal number of deliveries at each site, and even a certain amount of redundancy, just to ensure that in emergencies, The entire logistics system can also operate smoothly; in the end, even if such an accident occurs, the platform will come forward to solve it, and follow the process to repurchase the goods for customers, or compensate for the original price. These are the responsibilities of the platform and will not be forced to express. Brother."
"Speaking of which, the two should understand? Your enemy is not the other. On the contrary, you are the ones who should stand on the united front."
The complainant nodded frequently: "Yes, that's what I meant!"
"Actually, I have already said that I am not targeting the express brother, but the platform! I was emotional at the time, and it was also because I was dissatisfied with the platform's handling of the platform. As a result, I was maliciously guided by public opinion. Instead, I became condescending, domineering, and domineering. Bully an ordinary courier!"
"I have been scolded to death in the past two days. I am really mad! But no matter how I explain it, it's useless. Many people have a default position. They think I am a mean and cold-blooded person. It is really speechless!"
The courier also lowered his head and said guiltily: "I'm sorry, but I was wrong too. I was also afraid of not paying fines. I knelt down in a hurry. I didn't expect it to become a kind of moral kidnapping. I didn't expect to give it to you. Brings such a big trouble..."
Lu Mingliang smiled, "It's okay, the misunderstanding is resolved."
"This courier brother doesn't have to worry about being out of work. Come to Headwind Logistics. We are expanding our business. You are welcome to join us!"
"I'll also make an advertisement here. Whether it is a courier or a customer, welcome to Upwind Logistics! We are expanding our business and strive to spread our business to all second and third tier cities and spread across the country soon!"
"On this basis, we promise two points: First, we will work hard to ensure that services are not shrinking in any region, and treat them equally; second, within ten years, we will continue to subsidize and express delivery fees will not increase!"
"Okay, everyone shake hands and take a photo. This matter is over."
The complainant and the courier brother shook hands cordially, while Lu Mingliang put his hand on it, and smiles appeared on the faces of all three of them.
With a "click", the picture freezes.
…
At the same time, public opinion on the Internet has completely exploded.
From the live broadcast room to the major forums, the whole network is hotly discussed!
The main thing this time is too effective for the show!
At the beginning, everyone heard that Nie Yunsheng came forward to reconcile, and there was already a lot of attention.
After all, the "Shengyun Courier Kneeling Incident" is a recent hot event. It has been on the hot search for a long time. Many people sympathize with the courier brother, and there is a high degree of online discussion.
The courier brother and the complainant met again, and it was broadcast live. Many people are paying attention to the follow-up of this matter.
Here, some people have a darker heart and want to take this opportunity to scold the complainant again. There are also some navy forces who are promoting the situation. After all, this is a good opportunity for Shengyun Express to wash away negative public opinion. It is Nie Yunsheng's personal. Highlight moment.
This led to the popularity of this live broadcast from the very beginning.
After the live broadcast started, the script exceeded everyone's expectations!
Unexpectedly, the person who came with the complainant turned out to be Lv Mingliang, the person in charge of Upwind Logistics, and did not expect that this meeting was not meant to reconcile the contradiction between the courier and the complainant, but became Shengyun Express and Upwind Logistics. The battlefield of public opinion!
The two sides talked and talked, not giving way to each other.
Many viewers feel like they are on the wall. For a while, they feel that the people of Shengyun Express make sense, and for a while, they feel that Lu Mingliang's words are very reasonable, and they have an inexplicable feeling of watching a debate.
But in the end, Lu Mingliang won.
Because Lu Mingliang directly disassembled Nie Yunsheng's routines, he just stripped off his underwear!
For the audience, it would be a bit too much for the audience to not understand what they are talking about.
Many viewers have also realized that they have been used as a gun by the Shengyun Group because of their spirits, and they have become the perpetrators instead.
In the end, Nie Yun was so angry that he rose up against the case, and left with a few harsh words that were not scary. In fact, the victory and defeat of the two sides had been clearly divided.
What is more interesting is that after Lu Mingliang won, he helped Shengyun Group to properly resolve the contradiction between the courier brother and the complainant!
Moreover, it was not the kind of solution to cover up the contradiction, but to completely spread the contradiction and put it on the table, so that both sides could resolve it convincingly.
The stage that Nie Yunsheng originally arranged for himself has all become Lu Mingliang's solo show!
Lu Mingliang went to the meeting single-handedly, with a heroic posture of one enemy three, quite the charm of President Pei.
Not only that, but Lu Mingliang's remarks are worthy of all netizens' reading and recollection.
"The contradiction between the courier and the customer should actually be the contradiction between the customer and the platform, the contradiction between the platform and the courier brother, but the platform deliberately molds itself as an intermediary who does not take any responsibility, and guides the contradiction to the customer and the courier. That's why there is this farce!"
"Indeed, if Lu Mingliang did not appear, then today's script can roughly guess: the complainant had to express his understanding of the courier brother due to the pressure of public opinion, and the complainant in the future will have to weigh and weigh before complaining, and often choose to swallow. , So the customer squeezed his nose and accepted the worse service. The courier brother’s situation did not improve at all. Should he be fined or fined, only the platform won twice!"
"Fortunately, there is upwind logistics!"
"As for the delivery, it makes sense. The reason why Shengyun Express delivery is slow is to pursue profit and reduce the number of couriers. This has led to the service level never being improved! Do they have no money? Of course not, the profit is so high, I just don't want to do it!"
"The same is true for the community station. The key is not whether it is delivered or not, but the key is not to give the customer a choice! I allow you not to deliver it to the door, then you can leave the station, and then you give me a discount on the courier fee; I ask you to deliver it to the door, you It must be delivered to the door! As a result, Shengyun Express now throws it at the station indiscriminately, and even asks for delivery to the door is ignored. Isn’t this just the store bullying?"
"The section where the express fee is cheap is a good point. The cheap express fee is because our country has developed infrastructure, low labor costs, and strong demand for express delivery. Hundreds of express delivery packages can greatly dilute the cost. This is not a good deal. The credit of Yun Express! Not only that, Sheng Yun Express can further reduce labor costs by not providing couriers with five insurances and one gold. In this mode, profits can also be made, and the reason for backhanding is that the express fee is cheaper. Forcing customers to accept the fact that service is poor is simply shameless!"
"Don't say anything, UU reading www.uukanshu.com will unconditionally support upwind logistics from today! In the future, everything that can be delivered by upwind logistics will be delivered by upwind logistics!"
"I hope that the majority of couriers can also keep their eyes open and vote with their feet! If the express companies are the same and jump to the same place, it is really no way, but the wind logistics is obviously much better than other express companies, and they are still looking for other companies. What are you doing?"
"Yes! Vote with your feet and support Upwind Logistics!"
"But having said that, this Lu Mingliang dare to say that Upwind Logistics can really keep its promise and not increase express delivery fees for ten years?"
"I believe it, because I believe in President Pei!"
"However, the organizational structure of Tenda is also a bit ruthless. As the leader of Upwind Logistics, Lu Mingliang only gets bonuses? It doesn't matter whether he makes money or not? This... No wonder he is the same high-level person. Lu Mingliang feels like a person. It's completely different from Nie Yunsheng!"
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