: Telecom rights protection experience

On January 30, when I brought my baby during the day and prepared the code word at night, I found that the broadband arrears were stopped.
Unable to access the Internet and unable to make inquiries, I called the 10000 number and confirmed the broadband arrears.
So under the guidance of the staff, I entered the Hubei Telecom official account and renewed the annual fee of 1299 for one year.
Finally I was able to access the Internet, so I installed the Telecom Online Business Office APP and made a query to see if the 1299 annual fee was received.
It turned out that the balance was 541 yuan, and no trace of 1299 yuan was seen.
So I dialed 10000 again, and the staff inquired for more than ten minutes. I couldn't understand what she said. In the end, she said that she could not tell the reason, so she transferred to her superior.
After more than ten minutes of inquiries by his superior, he still couldn't explain the reason, and transferred to his superior again.
After the third time, the superior finally checked it out and told me that the 1299 yuan has been received. My telecom APP can’t show him and he doesn’t know the reason. If I don’t believe what he said, I can go to the telecom business hall. Look at the staff’s computer background.
Speechless.
As for the balance of 541, that is the balance of the annual fee paid last year.
This means that there is a broadband fee equivalent to 1085 in my account, which is five months.
So I asked again, since I still have 541 balance in my account, why stop my broadband service?
This superior’s superior’s superior’s query was unclear for a long time, saying that someone would reply to me within 36 hours.
When I hung up the phone, I checked the Telecom APP and found that there was a 59 yuan ITV deduction in November last year.
I personally suspect that this deduction caused me arrears, but I have never ordered ITV’s charging items.
So call 10000 again to ask.
After more than ten minutes to transfer to superior, then transfer to superior, transfer to superior again,
No one can answer me. The superior of the last superior told me impatiently that after 24 hours, someone will reply to my question.
The next day, 10000 called and asked me if I have any questions...
I said you didn't solve the problem? Why do you ask me again?
She said I just came to you to understand the problem?
Super speechless. . . .
Well, I repeated what I said before, and finally made two requests, one is to refund the illegal deduction of ITV, and the second is to refund the 1299 yuan annual fee of my recharge. She said she would submit it.
The phone hangs up.
Five minutes later, another 10,000 called.
Said that I have checked my ITV subscription records, such as what was ordered on which day and what was ordered on which day.
I answered her clearly that I didn't book it. It was your own backstage tricks, and then asked her whether to refund the fee.
She said that my consumption record is clear and it is absolutely impossible to refund.
I said yes, let the Ministry of Industry and Information Technology intervene in mediation.
(Some consumers may say at this time:'That’s because my children or the elderly don’t understand, did you press it wrong?' This is the purpose of their call, implying that you said something similar, and then it becomes recording evidence. It turns out that consumers took the initiative to order on-demand, but I was not fooled.)
After this call, I described what happened and sent a complaint to the mailbox 12300 of Hubei Communications Administration.
I received a reply in the afternoon saying that it was under review.
Then I received a refund of ITV, not only 59 yuan, but also a rebate of 67 yuan for a consumption of 8 yuan in January.
Then I received a 10,000 call, saying that after the investigation, it was determined that there was no problem with my 1299 renewal annual fee. I paid it on my own initiative, so it was impossible to refund the money.
I don't argue with her, I only reply to her, either withdraw or the Ministry of Industry and Information Technology intervenes. I told her that I have filed a complaint with the Ministry of Industry and Information Technology.
When I woke up this morning, I found that in the telecom APP last night, the annual fee of 1,299 yuan was in a state of being spent.
But my WeChat did not receive a refund.
I received a call from 10,000 staff at noon, saying that the renewed annual fee has been applied for refund to my WeChat account, requesting that I withdraw my complaint from the Ministry of Industry and Information Technology.
I asked her when the 1,299 yuan refund will arrive in my WeChat account. She said that various procedures and the like will take about 7 working days.
I said it is easy to handle. When the 1,299 yuan refund is returned to my WeChat account and when I withdraw the complaint, the initiative is in your hands.
Soon after the phone was hung up, a refund of 1,299 yuan was received in WeChat.
End of rights protection.
The last few comments:
It's 2021, and there are still such compulsory consumption and illegal fee deductions. It really loses the face of the Chinese people. The Chinese dream and the revival dream are destroyed in the hands of such garbage companies.
I have used telecom network services since 2001, and have used telecom products for 20 years from the ISDN era to later broadband. I am a loyal user of the telecom network and have never stopped renewing the annual fee.
A few years ago, there were several experiences in which mobile phones bound to packages were secretly ordered with various packages, charged with deductions, and then failed to defend their rights.
Thinking of the big environment like this, I endured it.
This time, ITV's mandatory consumption and illegal deductions are really chilling.
After the expiration of this broadband, we decided not to use any telecom products.
A garbage company, for ITV's petty profits, would rather give up a loyal customer who has used their business for two decades. I really don't know how those people's heads grow.
When a problem occurs, I never want to solve the problem, but to delay, deceive, and coax until the consumer complains to the Ministry of Industry and Information Technology.
Such enterprises are really the weird ones among the weird ones, and in the current environment of Chinese society, they can indulge them and tolerate them to continue to survive and do evil.
If readers encounter such behaviors in the process of dealing with telecommunications, please don't talk too much with them. The Ministry of Industry and Information Technology will go up and don't waste your precious time.
I hope that the construction of the Chinese legal system will become more and more standardized. In 2021, China’s GDP will soon be the largest in the world. Don’t let hostile forces find opportunities to attack our Chinese dream, and don’t persuade these disgusting companies to do such disgusting things. Up!
Shame!
Shame all Chinese people!
nausea! Pooh!
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