Chapter 1952: Fang Zhiqiang's methods

Liu Yan was a little surprised and wondered why Fang Zhiqiang would call herself, but she smiled and said to the man: "Sorry, I'll answer the phone."
"Hey, Qiangzi, what's the matter?" Liu Yan, who answered the phone, asked suspiciously.
"Where is it?" Fang Zhiqiang's words were brief.
"Doing after-sales in a company." Liu Yan also replied simply.
"How? It's more difficult than you think?" Fang Zhiqiang said in a somewhat schadenly tone.
"Hey, you guys, if you don't have you in business, you'll be talking coldly, right? Is your skin itchy again?" Liu Yan was so angry that she wanted to scratch Fang Zhiqiang when she heard this.
"Close to the subject, the core of this next visit is to prove that our products do not have any quality problems, and there is no false propaganda. Can you do it well?" Fang Zhiqiang said seriously.
"Do you underestimate me? You don't even know these things! Don't worry, I will take care of them." Liu Yan said.
"Okay, then tell me, what do we need to do if we want to achieve our core goal?" Fang Zhiqiang continued to ask.
"Of course it is to speak with facts. As long as our products are okay, they naturally have nothing to say." Liu Yan disapproved.
"Then what is our goal to achieve this core goal?" Fang Zhiqiang continued to ask.
"It's not a strong son, just say it if you have something to say, don't make a roundabout, knowing I don't understand." Liu Yan said a little impatiently.
"Liu Yan, our ultimate goal is still to make customers satisfied with our products and services, and let them choose our products willingly." Fang Zhiqiang said sincerely.
"This estimate is a bit difficult. The first company I just came into contact with has almost made me scold. That guy is just an unreasonable bastard!" Liu Yan said, she looked out of the bathroom, deliberately He lowered his voice, after all, this is in other people's company.
"I am worried about this. Your temperament is easy to conflict with people, but in this mission, this is absolutely not allowed." Fang Zhiqiang's tone was more serious.
"Then what do you say? People just insisted that our product has problems. No matter how we explain or test, they just won't accept it. What do you say I do?" Liu Yan was also helpless.
Fang Zhiqiang was silent for a while suddenly, seeming to be thinking something.
After a while, Fang Zhiqiang spoke again: "Well, let's call the customer and let me tell him directly."
"Ah? Can you make it clear on the phone?" Liu Yan was a little surprised.
"Try it."
Liu Yan had to do it and gave the man the phone.
"Hello? Why?!" The man still said in a very bad tone.
"Hello, this is Fang Zhiqiang, the president of Mingda. What's wrong with your company's products?" Fang Zhiqiang is straightforward.
"Fang...Fang Zhiqiang?" The man was a little surprised. He didn't expect that he could actually talk to Fang Zhiqiang! Even more unexpectedly, Fang Zhiqiang took the initiative to find him!
"Yes, I am Fang Zhiqiang. At present, our after-sales personnel are already in your company. Any product problems can be solved in person. Have your current problems been solved?" Fang Zhiqiang continued politely.
"Um..." The man didn't know if it was because of excitement or feeling wronged, and suddenly he began to hesitate.
"Your product configuration is too low to meet our work needs." Finally, the man still said it.
"The configuration is too low? Did you not pay attention to the configuration when choosing the product, or the configuration indicated by our product did not match the actual use effect?" Fang Zhiqiang asked in doubt.
The man continued to be speechless, neither of these two points. He knew very well in his heart that he was actually messing around.
"Anyway, it's much lower than I thought. After buying it back, we can't use it at all!" The man had nothing to say, he could only say so.
Fang Zhiqiang could hear it naturally, and he immediately smiled, and then continued: "Then, let our staff check your company’s financial statements and the total losses you have caused since you used our products. , On our Mingda side, all compensation, do you think it is okay?"
Hearing this, the man's face immediately turned bad. The revenue of their company was really a bit unsightly. If they were still publicly investigated, he would feel ashamed.
"There is no need to check. We are a self-media company and the main producer of small videos. It has been eight days to use your product. Originally I planned to let you pay five million yuan. If your attitude is pretty good, I will pay. Two million!" The man finished speaking and glanced at Liu Yan.
Liu Yan couldn't help but laugh. It could be seen that this man was obviously pretending to be 13.
"How do you do that? The check is certain, and you will be compensated according to the actual losses, and you will not lose a point! Moreover, on the basis of the original compensation, we will also give you a certain amount of compensation for mental losses. Rest assured, we will definitely satisfy you!" Fang Zhiqiang continued.
Through the previous counterparty, Fang Zhiqiang listened to the tone and tone of the other party’s speech, and he could hear that he was a small company, and the revenue would certainly not be too high. Moreover, if the product itself had no problems, Fang Zhiqiang deliberately said this. It made the parties feel embarrassed in a subtle way.
Sure enough, when the man heard this, he had no choice but to say, "Then... forget it! Let's take it as our luck!"
Fang Zhiqiang reluctantly continued: "Sir, Mingda will not treat its customers like this. As long as the customer is dissatisfied at any point, we will do our best to serve you! I will now let them focus on your total loss. It won't delay you too much time!"
Liu Yan heard clearly throughout the whole process, Fang Zhiqiang's method, she could be regarded as an instructor, and immediately smiled at the man.
"I said that if you don't need it, you don't need it, why are you so stubborn?! Isn't it okay for us to think we are unlucky?"
The man was a little frustrated.
"Mingda will not let its customers be unlucky, you are like this, you call my staff, I will arrange it now!"
Before Fang Zhiqiang's voice had finished, Liu Yan quickly took over and said, "Mr Fang, I am here!"
"Liu Yan, you must carefully calculate the total loss of the company now. There must be no sloppyness! Show me the final calculated data, and I will release the money immediately!" Fang Zhiqiang's serious voice made the man think Going into the cracks in the ground.
"No need, Fang always? Can we take back the slander of your product?" The man said to the phone.
"Sir, if our after-sales service ends in this way, after they come back, I still have to punish them. The customer’s problem has not been substantively resolved, and Mingda will never allow it! Our service purpose is to reach the customer’s satisfaction. So far!" Fang Zhiqiang continued earnestly.
"I'm very satisfied! Very satisfied! Okay?" Although the man said that, his tone was still bad.
"Liu Yan, let's start!" Fang Zhiqiang said directly to Liu Yan if he hadn't heard of it.
"All right, Mr. Fang!" Liu Yan replied with a smile, and immediately arranged a deputy to read their company's financial statements.